CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the vehicle owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

Reviews

Last night (3/1/24) I had Matt, tow truck #50 come rescue me in the heart of DC. Broke down with my rig and 48’ flatbed. Matt was by far the most professional tow truck operator I have dealt with ever! Great communication with keeping me up to date on his ETA, speed at dropping my replacement truck and rebooking. But he also went out his way to make sure I was all set and even blocked the road so I could safely u-turn and get heading out of the city the correct way!! I would 100% recommend Matt and this tow company!!

Travis LaRock, 03/02/2024

Great service had a signal light out on my trailer they got me in out within a hr everyone is extremely nice I recommend this place to any trucker that's in Maryland

Aaron Mclean, 02/28/2024

Have used them for a long time now always have had good luck with them

Reginald Reynolds, 02/25/2024

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CODE OF ETHICS

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