Best Auto Repair, Jessup

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Columbia Fleet Service
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800-308-6349
410-799-2500

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800-308-6349
410-799-2500 | 7661 Assateague Drive Jessup, MD 20794

CUSTOMER SURVEY

CUSTOMER SURVEY

COLUMBIA FLEET SERVICE > CONTACT US > CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Columbia Fleet Service is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Columbia Fleet Service we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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Agree 		Agree Disagree Strongly
Disagree 		Not
Applicable
Customer Service Arrow Down Arrow Down Arrow Down Arrow Down Arrow Down
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

  • Working Hours
    Monday 24 Hours
    Tuesday 24 Hours
    Wednesday 24 Hours
    Thursday 24 Hours
    Friday 24 Hours
    Saturday 24 Hours
    Sunday 24 Hours
    Shop Hours: 6AM - 5PM Monday - Friday
  • Visit Our Shop

    We have friendly staff who will take care of you

    Address:
    7661 Assateague Drive
    Jessup, MD 20794

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  • Have Questions?

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    800-308-6349
    410-799-2500
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    • Vehicle Tips

      According to recent studies, 5 percent of all motor vehicle fatalities are clearly caused by automobile maintenance neglect.

    • Vehicle Tips

      The cooling system should be completely flushed and refilled about every 24 months. The level, condition, and concentration of coolant should be checked. (A 50/50 mix of anti-freeze and water is usually recommended.)

    • Vehicle Tips

      Never remove the radiator cap until the engine has thoroughly cooled. The tightness and condition of drive belts, clamps and hoses should be checked by a pro.

    • Vehicle Tips

      Change your oil and oil filter as specified in your manual, or more often (every 3,000 miles) if you make frequent short jaunts, extended trips with lots of luggage or tow a trailer.

    • Vehicle Tips

      Replace other filters (air, fuel, PCV, etc.) as recommended, or more often in dusty conditions. Get engine drivability problems (hard stops, rough idling, stalling, diminished power, etc.) corrected at a good shop.

    • Vehicle Tips

      A dirty windshield causes eye fatigue and can pose a safety hazard. Replace worn blades and get plenty of windshield washer solvent.

    • Vehicle Tips

      Have your tires rotated about every 5,000 miles. Check tire pressures once a month; let the tires cool down first. Don't forget your spare and be sure your jack is in good condition.

    • Vehicle Tips

      Check your owner's manual to find out what fuel octane rating your car's engine needs then buy it.

    • Vehicle Tips

      Keep your tires inflated to the proper levels. Under-inflated tires make it harder for your car to move down the road, which means your engine uses more fuel to maintain speed.

    • Vehicle Tips

      Lighten the load. Heavier vehicles use more fuel, so clean out unnecessary weight in the passenger compartment or trunk before you hit the road.

    • Vehicle Tips

      Use the A/C sparingly. The air conditioner puts extra load on the engine forcing more fuel to be used.

    • Vehicle Tips

      Keep your windows closed. Wide-open windows, especially at highway speeds, increase aerodynamic drag and the result is up to a 10% decrease in fuel economy.

    • Vehicle Tips

      Avoid long idling. If you anticipate being stopped for more than one minute, shut off the car. Contrary to popular belief, restarting the car uses less fuel than letting it idle.

    • Vehicle Tips

      Stay within posted speed limits. The faster you drive, the more fuel you use. For example, driving at 65 miles per hour (mph) rather than 55 mph, increases fuel consumption by 20 percent.

    • Vehicle Tips

      Use cruise control. Using cruise control on highway trips can help you maintain a constant speed and, in most cases, reduce your fuel consumption.

    • Vehicle Tips

      Keep your engine tuned. A fouled spark plug or plugged/restricted fuel injector can reduce fuel efficiency as much as 30 percent.

    • Vehicle Tips

      Inspect the engine's belts regularly. Look for cracks or missing sections or segments. Worn belts will affect the engine performance.

    • Vehicle Tips

      Have the fuel filter changed every 10,000 miles to prevent rust, dirt and other impurities from entering the fuel system.

    • Vehicle Tips

      Change the transmission fluid and filter every 15,000 to 18,000 miles. This will protect the precision-crafted components of the transmission/transaxle.

    • Vehicle Tips

      Inspect the suspension system regularly. This will extend the life of the vehicle's tires.

What our clients say about us?

Reviews and comments from our satisfied customers

  • reviewicon
    Very quick repairs, and a awesome staff. Very nice shop!

    , 05/06/2021


  • reviewicon
    My tractor trailer broke down Dustin came out towed the truck awesome job

    , 04/17/2021


  • reviewicon
    Had to get my semi towed today. Called Columbia fleet service, driver showed up on time, didn't have to wait long. Dustin was the tow truck guy's name, great guy knew what he was doing. Got me to my destination on time. Lastly, their price was reasonable as well.

    , 04/14/2021


  • reviewicon
    A great shop to call if in need.

    , 04/10/2021


  • reviewicon
    Had to have my air dryer replaced except for the wait because they didn't have the part and Kenworth had to have it overnight-ed this crew from original contact to leaving their yard were professional and helpful the whole time. Great job

    , 04/08/2021


  • reviewicon
    If you are stuck in a pickle and don?t want to get taken advantage of, call these guys! My engine was overheating so I had to pull over on I-95, Paul was very helpful and got me back up and running in no time! Even went to the parts store to pick a part up, if that?s not roadside assistance i don?t know what is. ??

    , 03/15/2021


Interested in working with our team?

We are currently on the lookout for the following:

  • Trailer Mechanic
  • Diesel Mechanic

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