CUSTOMER SERVICE


Today's vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way: Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your vehicle better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your vehicle frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Reviews

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They fabricated a piece of exhaust for me. I was kept informed throughout the process and the price was reasonable. If needed I would use them again.

, 06/19/2025

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I’m a OTR driver from Arizona and found this place on NTTSbreakdown.com. I called in around 1:00pm and described my electrical problem I was having and the lady (Jersey accent) who spoke with me on the phone was helpful, upfront, great attitude and honest. She said they couldn’t look at my truck before closing time but if I was here when they opened the following morning they would fit me in. I arrived the next morning got checked in and surprisingly only had to wait maybe 2 hours before a tech started working on my truck. The tech was very knowledgeable, great attitude and fixed my issues. When everything was completed they charged me a very reasonable price. I’m extremely satisfied and would highly recommend this shop!

, 06/19/2025

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Sebastian showed up after I was stuck for 7 hours ! He was so awesome !!!! He saved the day I literally kept thanking him because it was so hot and he came hooked up my truck and towed us away

, 06/10/2025

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